IT Senior Technician

POSITION SUMMARY

Goldbergs Group is seeking an IT Senior Technician to take on an advanced, escalation-level role supporting our IT environment across restaurant, food manufacturing, and corporate locations. This role owns the complex hardware, software, network, and point-of-sale issues that front-line support cannot resolve, takes responsibility for the technology and asset lifecycle across the organization, and mentors junior technicians and help desk staff. The Senior Tech is expected to operate independently on recurring projects, support day-to-day operations across a fast-paced, multi-location business, and deliver reliable technical service to employees at every site.

KEY RESPONSIBILITIES (INCLUDING, BUT NOT LIMITED TO)

Serve as Tier 2/3 escalation point for hardware, software, network, and point-of-sale issues that help desk staff cannot resolve.
Provide remote and on-site technical support to end users across all Goldbergs Group locations, including our restaurants, food manufacturing facilities, and corporate offices.
Log, track, and resolve IT incidents and service requests using monday.com, JIRA or similar platforms, meeting established response and resolution SLAs.
Provide Microsoft 365 suite client application support and administer the Microsoft 365 / MS Entra (Azure AD) admin portal, including user, license, and security management.
Maintain, configure, and troubleshoot IT infrastructure, including PC hardware, laptops, printers, tablets, VPN, and core software systems.
Manage the IT asset lifecycle and proper allocation of desktops, laptops, printers, phones, and tablets — procurement, deployment, inventory tracking, and secure retirement.
Work directly with vendors to support Clover POS systems across restaurant locations.
Set up, maintain, and support Zebra printers.
Set up, maintain, and support Ubiquiti UniFi security camera systems.
Provide in-house audio/visual setup and support for meetings, events, and corporate spaces.
Execute employee onboarding and offboarding IT tasks per department SOPs, including account provisioning, equipment assignment, and access revocation.
Maintain and troubleshoot core network infrastructure — switches, routers, wireless access points, and VPN connections.
Support vendor relationships and coordinate hardware/software procurement and warranty/support claims.
Assist in maintaining compliance with ISO 27001 and SOX, SOC2 requirements for IT systems, data handling, and access controls.
Contribute to the continuous improvement of IT processes and procedures, and help keep current the department’s SOPs, asset forms, and internal knowledge base.
Assist with backup verification and disaster recovery procedures.
Mentor and provide technical guidance to help desk technicians and junior IT staff.
Provide multi-location IT support, traveling between Goldbergs Group sites as needed to resolve issues that cannot be handled remotely.
Participate in an on-call rotation — including weekends — for after-hours and emergency support coverage.

REQUIRED SKILLS & QUALIFICATIONS

5+ years of hands-on IT support/technician experience, including at least 2 years functioning in a senior, lead, or escalation role.
Highly proficient in technical support and troubleshooting across a variety of systems and environments.
Strong working knowledge of Windows OS; working knowledge of macOS, iOS, and Android.
Hands-on experience supporting the Microsoft 365 suite and administering the MS Entra (Azure AD) / 365 admin portal.
Solid understanding of networking fundamentals: TCP/IP, DNS, DHCP, VPN, and basic firewall configuration.
Knowledge of IT infrastructure components — hardware, software, networks, and data storage.
Proven hardware troubleshooting skills across desktops, laptops, printers, tablets, and mobile devices.
Strong ticketing/documentation discipline, ideally with monday.com, JIRA or a similar platform.
Excellent communication skills and a proactive approach to problem-solving.
Ability to work effectively in a fast-paced, multi-location environment.
Medium duty physical capability: able to occasionally lift/move IT equipment (servers, monitors, network gear) up to 50 lbs, and frequently lift/move up to 25 lbs; comfortable working in server/network closet environments.
Valid driver’s license and reliable transportation, with willingness to travel regularly between Goldbergs Group locations.
Willingness and availability to participate in an on-call rotation that includes weekend coverage.

DESIRED SKILLS & QUALIFICATIONS

Experience with Clover POS systems.
Experience with Ubiquiti UniFi networking equipment and camera systems.
Zebra printer setup and support experience.
Audio/visual setup and support experience.
Experience supporting a multi-format business (restaurant, food manufacturing, and/or corporate environments).
Familiarity with ISO 27001 and/or SOX, SOC2 compliance frameworks.
Ai, Scripting/automation experience (PowerShell, Python) for routine IT tasks.
Prior vendor management or procurement experience.
Relevant certifications: CompTIA A+, Network+, or Security+; Microsoft Certified: Modern Desktop Administrator Associate; ITIL Foundation.

Job Type: Full-time

Benefits:

401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Paid Holidays
Vision insurance
STD
LTD

Schedule:

8 – 9 hour shift
Day shift
Monday to Friday

Work Location: In person

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Goldberg is an equal employment opportunity employer and considers all applicants without regard to race, color, religion, national origin, ancestry, citizenship, sex, pregnancy, age, physical or mental disability, genetic information, service in the uniformed services, and/or any other sex, race, color, religion, national origin, ancestry, citizenship, pregnancy, age, physical or mental disability, service in the uniformed services, genetic information and/or any other protected status, classification or factor, in accordance with the requirements of all federal, state, and local laws. © 2023 GOLDBERGS GROUP

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